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Last Updated:2026年3月24日
Company Name:随州市苣漓百货有限公司
Address:湖北省随州市曾都区白云湖东堤126号居佳花园小区9号楼2单元507号
Authorized Director:吕代强
Social Credit Code:91421302MAK5AGD5XY
Email:service@depjuss.com
Phone:+86 16252426244
Dear friends in the United States,
We would like to express our sincere gratitude for your continuous trust and support. We remain committed to providing high-quality and diverse department store products for our customers in the U.S. Our range includes practical items for daily life, from household essentials and kitchen gadgets to leisure and practical products. We strive to meet your varied needs, ensuring every shopping experience is convenient and worry-free.
To make your shopping experience even smoother and more reassuring, we have compiled some important service information that you may find helpful. This will allow you to easily check and communicate with us whenever needed.
1. Our Customer Service Communication Channels
If you have any questions during your shopping process — whether it’s about product details, order status, or after-sales service — feel free to contact us through our official email. Our customer service team will respond promptly to resolve any concerns.
Official customer service email: service@depjuss.com
Rest assured, every email will be carefully reviewed, and we will reply in a timely manner to meet your needs.
2. Customer Service Working Hours
To provide you with more accurate and efficient service, our customer service team operates within fixed working hours. Please feel free to send emails within the following time frame, and we will respond to your inquiries more quickly:
Customer service working hours: Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00)
Friendly reminder: Emails sent outside of working hours will be processed at the earliest on the next business day. Thank you for your understanding and patience.
3. Product Shipping and Delivery Time
We understand that after placing an order, you’re excited to receive your products as soon as possible. That’s why we have been optimizing our shipping processes to improve delivery speed and ensure your desired products reach you promptly.
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Shipping Time: Once your order payment is confirmed, we will dispatch the products within 1-2 business days to ensure fast processing.
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Delivery Time: After shipment, the product is expected to arrive at your designated address within 5-7 business days (please note that delivery times may vary slightly due to logistics in the U.S.; we will promptly update you if there are any delays).
You can also reach out via email to inquire about your order status, and we will provide tracking information so you can follow your product’s journey.
4. To Every One of Our Supportive Customers
As we specialize in department store products, we remain committed to the principle of "quality first, service above all." We carefully select every product and pay attention to every service detail. In the future, we will continue to expand our product range and improve our service processes to provide you with a superior shopping experience.
If you have any suggestions, please feel free to share them with us via our official email. Every piece of feedback from you is a driving force for our improvement.
Once again, thank you for your support and companionship. We hope our department store products will bring added convenience and joy to your life!
