Return and exchange policy

Last Updated:2026年3月24日
Company Name:随州市苣漓百货有限公司
Address:湖北省随州市曾都区白云湖东堤126号居佳花园小区9号楼2单元507号
Authorized Director:吕代强
Social Credit Code:91421302MAK5AGD5XY
Email:service@depjuss.com
Phone:+86 16252426244

Thank you for choosing our department store products in the United States. To protect your legal rights and ensure a worry-free shopping experience, we have established the following return and exchange policy. Please read the rules carefully.

1. Return and Exchange Application Period

All department store products purchased can be returned or exchanged within 14 days from the date of receipt (based on the actual date you sign for the goods). After the 14-day period, return and exchange applications will no longer be accepted. We appreciate your understanding.

2. Conditions for Return and Exchange Application

After the order status is updated to "shipped," you may apply for an exchange or return. The order status will be automatically updated within 24 hours after you successfully sign for the goods, and you can initiate the return/exchange request once the update is complete.

When applying for a return or exchange, please ensure that the product is intact, undamaged, unused, and all accessories (including packaging, instructions, etc.) are included and in good condition. The product should also be in a condition suitable for resale. If these conditions are not met, we will not process the return or exchange.

3. Return and Exchange Shipping Costs

The responsibility for shipping costs during returns or exchanges depends on the reason for the return or exchange, as follows:

1. If the return or exchange is due to our fault (e.g., product quality issues, wrong items, missing items, etc.), we will bear all return/exchange shipping costs.

2. If the return or exchange is due to personal reasons (e.g., dislike of the product, incorrect size, accidental purchase, etc.), you will be responsible for all return/exchange shipping costs.

4. Refund Information

If you apply for a return and it is successfully processed, the refund will be issued to your payment account within 15 business days after we receive the returned product.

The time it takes for the refund to be credited may vary depending on your payment method. If you have not received the refund after 15 business days, please contact us promptly for verification.

5. Consultation and Communication Channels

If you have any questions during the return or exchange process (e.g., application procedure, shipping cost calculation, refund status, etc.), you can contact us through our official customer service email, and we will respond to your inquiry in a timely manner.

Official customer service email: service@depjuss.com

Customer service working hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). For inquiries outside working hours, we will reply at the earliest on the next business day.

6. Additional Information

1. Product Shipping Time: Products will be shipped within 1-2 business days after payment confirmation.

2. Product Delivery Time: Products are expected to be delivered within 5-7 business days after shipment (delivery times may vary slightly due to logistics in the U.S.).

3. We will strictly adhere to this policy for returns and exchanges. Thank you for your understanding and cooperation, and we wish you a pleasant shopping experience!

Return/Exchange Address:湖北省随州市曾都区白云湖东堤126号居佳花园小区9号楼2单元507号