Frequently Asked Questions

Last Updated:2026年3月24日
Company Name:随州市苣漓百货有限公司
Address:湖北省随州市曾都区白云湖东堤126号居佳花园小区9号楼2单元507号
Authorized Director:吕代强
Social Credit Code:91421302MAK5AGD5XY
Email:service@depjuss.com
Phone:+86 16252426244

Dear valued customers,

To quickly address any questions you may have during your shopping experience, we have compiled the following Frequently Asked Questions (FAQs) with detailed answers. If you have any other questions not covered here, please feel free to contact us through our official customer service channels.

1. About Us and Our Products

Q1: What types of products do you mainly offer? What is your service area?

A1: We primarily offer department store products in the United States, including a wide range of categories such as home goods, kitchen essentials, and everyday practical items. Our goal is to provide U.S. customers with a diverse selection of high-quality department store products.

2. About Shipping and Delivery

Q2: How long after payment will my order be shipped?

A2: Once your payment is confirmed, we will ship the items within 1-2 business days to ensure prompt processing of your order.

Q3: How long after shipping will my items be delivered?

A3: After shipping, the product is expected to arrive at your designated address within 5-7 business days (delivery times may vary slightly due to logistics conditions within the 48 U.S. states. If there is any delay, we will promptly communicate with you).

3. About Customer Service Inquiries

Q4: How can I contact customer service? What are the customer service hours?

A4: You can contact customer service via our official customer service email: service@depjuss.com. Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). For inquiries outside of business hours, we will respond as soon as possible on the next business day.

Q5: What types of questions can I ask customer service?

A5: You can contact customer service for questions related to product inquiries, order status, shipping and delivery progress, return and exchange requests, payment issues, and any other shopping-related concerns. We are here to help and will do our best to assist you.

4. About Warranty Service

Q6: Do you offer warranty services for your products?

A6: Currently, we do not offer warranty services for any of the department store products we sell. If you experience quality issues or abnormal usage, you can refer to our return and exchange policy and apply for a return or exchange within the specified period.

5. Additional Information

Q7: What should I do if my question is not covered above?

A7: If you have a question that is not addressed above, feel free to send an email to our official customer service email at service@depjuss.com. We will provide a detailed answer as soon as possible. Thank you for your understanding and support.